Facebook Bots Are a Tough Sell After Microsoft Tay’s Racist Tirade

As more than 2,500 coders and corporate-brand caretakers gather this week to hear what's in store for the future of Facebook Inc., the buzzword of the company's event will be bots. The social networking giant is expected by analysts to unveil ways for businesses to build chat bots for Messenger, allowing some 900 million users of that app to strike up conversations with automated representatives of their favorite stores and products.


Companies are wary. Putting a...

Facebook Bots Are a Tough Sell After Microsoft Tay’s Racist Tirade